…giving business a personality!

This is a truly great article by Kevin Ellis over at PWC that captures poignantly the changes we saw in business in the noughties…in summary, they are;

1. The rise of the customer-centric organisation

Businesses have been transformed and reassembled themselves around the individual customer.

2. Search, and the rise of the knowledge manager

Search engines have delivered the sum of all human knowledge to the fingertips of anyone and everyone.

3. The Eastward migration of economic power and influence

China is engaging and facing the outside world for the benefits it brings its own markets. India is facing the world and becoming more outward focused generally.

4. Litigiousness v fairness

Concerns about the risks of future legal liabilities now characterise many corporate transactions and agreements.

5. Social and business networks

Social networks have changed the way people meet, stay in touch, communicate and gather.

6. The changing deal for employees and employers

For much of the twentieth century, there was an unspoken deal between employers and employees.

7. Virtual communication

Global markets mean global teams and the ability to lead, manage or work within a virtual team has become one of the new skills of the first decade of the millennium.

8. Divergent working patterns

Some of us are chained to ‘Crackberries’ while others are working flexible hours, from home or a mixture of office and home.

9. The green agenda

It’s getting warmer on planet earth. Most people agree with this.

10. Economic migration

Over the Noughties, the UK has seen the influx of people from Eastern Europe (prompted to a large degree by the EU expansion and free movement of workers) and also from India,

11. Offshoring – Reshoring

Wave after wave of off-shoring projects followed IT off-shoring around Y2K. This was essentially started by an acute shortage of IT people in the UK and glut of qualified workers in India, ready to work.

The first half of the Noughties saw a shift in borrowing as consumers moved from living within their means to ‘living on tick’.